Nowadays, IT is an essential part of doing business. But managing, maintaining, and securing that IT can be a time-consuming and headache-inducing process; especially for smaller organisations who are already juggling countless responsibilities.
Initial IT’s managed IT services and IT helpdesk support is designed to take tech burdens off your shoulders so you can focus on your own productivity and keep your business ahead of the pack. We monitor, refine, and secure your IT, going far beyond mere maintenance and tech support.
Our experts, alongside our hand-selected toolset, operate silently in the background, proactively solving time-sucking issues before they appear. We provide responsive IT support; proactive monitoring and update management; and robust security controls - all for a simple, affordable price.
For nearly 20 years, Initial IT have served as your local provider of IT support in Lichfield, also assisting organisations across Birmingham, and the wider West Midlands.
Our IT Support Packages: How Can We Help?
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As your local managed service provider, we’re here to get you an IT setup that directly supports your business goals.
Our comprehensive managed IT service packages are billed simply and transparently - billed per device, per month, so you’ll always know where you stand.
Simply choose the package that works for you!
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Our Support Packages in Detail
Core IT Support Package
Our Core IT service package is ideal for small businesses who need an essential toolbox to keep things running smoothly, securely, and efficiently. With responsive support, monitoring, and security protection - as well as our friendly, consultative IT advice - this package provides an essential IT baseline.
And the best part? There’s only a one device minimum, so this is the ideal option for sole-operators and micro businesses.
Remote Device Monitoring & Management
By deploying remote monitoring and management tools, we can continuously identify and resolve potential IT issues before they disrupt your business and cost you money.
Proactive Antimalware Controls
Defend your devices with intelligent, next generation antimalware tools that even keep emerging cyber threats at bay.
Web Filtering & Ransomware Protection
Stop security threats in their tracks with anti-ransom encryption protection and domain filtering that sifts out traffic from known suspicious websites.
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​User Account, Access & Privilege Monitoring
We take administering user accounts and devices off your hands, ensuring all team members have the right level of IT privilege to work their best, also handling IT provisioning and decommissioning.
Microsoft 365 Monitoring
Your Microsoft 365 environment could be a real treasure trove for cybercriminals. We safeguard your Microsoft 365 instance for optimal performance and security.
Inclusive IT Support Helpdesk & Consultancy
Got an IT grumble, a security query, or even a tech catastrophe? Stop the panicked search for solutions - our responsive IT support helpdesk is here during Monday to Friday business hours to jump in and help you get back to business.
Enhanced Managed IT Services Package
Looking for responsive IT support, any time of the day or night? Then this is the plan for you. You’ll receive everything from the Core and Enhanced plans, as well as access to a dedicated, 24/7 IT and cybersecurity support helpdesk, with round-the-clock monitoring. Open the door to expert assistance whenever you need it - minimising downtime and keeping your business on track.
This package is ideal for companies who often work outside of standard business hours, those who have stringent cybersecurity needs, or for larger teams where wider technical support is needed. Please note this package has a 5-device minimum requirement.
24/7 Unified Threat Detection & Response
Get access to a dedicated Security Operations Centre, with threat monitoring, hunting, and investigation taking place across your whole network, around the clock.
Domain Protection & Dark Web Monitoring
Protect your business domain names with our real-time dark web breach monitoring and domain access and misuse controls.
Automated Security Training
Keep your team cyber-savvy with automated security awareness training, phishing simulations, and direct cybersecurity learning opportunities.
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Password Management Tools
Enforce strong password policies across your whole network with our industry-leading password and access management tools.
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​5 Device Minimum Requirement
24/7 Premium Managed IT Support Package
Looking for responsive IT support, any time of the day or night? Then this is the plan for you. You’ll receive everything from the Core and Enhanced plans, as well as access to a dedicated, 24/7 IT and cybersecurity support helpdesk, with round-the-clock monitoring. Open the door to expert assistance whenever you need it - minimising downtime and keeping your business on track.
This package is ideal for companies who often work outside of standard business hours, those who have stringent cybersecurity needs, or for larger teams where wider technical support is needed. Please note this package has a 5-device minimum requirement.
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Client Success Story
"Initial IT has been an invaluable partner for us for over 15 years. Their professionalism and outstanding customer service have significantly enhanced our operations.
They are always quick to assist with any issues, and their support during our two major office moves was exceptional.
I highly recommend Initial IT for any organisation seeking reliable IT solutions."​​
Satish Jakhu, RLK Solicitors
Why Choose Initial IT’s Managed IT Services?
Your business deserves IT support that helps your tech to run seamlessly and snag-free - something that Initial IT have been providing for organisations like yours for the past two decades.
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Long-Standing IT Support Provider: We have a considerable track record of assisting small to medium professional services firms with their tech and maintain an unbroken 5-star Google rating.
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No Tech-Speak, Just Support: Good IT is essential to business, so it shouldn’t be confusing. We provide support and advice in plain English - no IT qualifications or dictionaries required!
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Cybersecurity-Led: Cyber risks aren’t going away. Amidst an unpredictable cyber landscape, we combine expertise in managed IT services with a focus on cyber threat prevention and mitigation.
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Lichfield-based IT Support: Initial IT diligently provides managed IT services to SMEs and organisations across the West Midlands, Birmingham, and the Black Country.
Make Our Managed IT Services Yours: Book Your Free Discovery Call Today!
Start swearing by your IT rather than at it. Achieve IT that runs smoothly and securely so you can focus on growing, not troubleshooting. It’s possible with Initial IT.
