Managed IT, cyber security and Microsoft 365 for businesses up to 100 staff, in Lichfield, Staffordshire and across the West Midlands. Your team should be focused on clients, projects and growth, not IT problems. Give us 30 days. You’ll wonder why you didn’t do it sooner.
Start a managed service agreement and you have 90 days to judge it. If you feel we have not delivered what we promised, tell us, cancel, and we refund the managed service investment fees you have paid in that time. No arguments, no complicated terms.
Read the full guaranteeFull Microsoft 365 audit worth ~£3,000, included.
Proactive support, security and optimisation from day one.
Managed service investment fees refunded within 90 days if we fall short. No arguments.
The problem: what we hear on first calls
You meant to switch it on months ago. It sat on someone’s list, then off the list. One phished password and an attacker is reading your finance inbox.
Nobody can remember exactly which systems they were on. Nobody is sure who took the deprovision job. It just never gets done.
MFA on every account? Encrypted laptops? Tested backups? You think yes, but you have nothing in writing that proves it.
Slow logins. Printer dramas. The shared drive that nobody really understands. You are paying for IT support, but it does not feel like it.
If you nodded at two or more, take the free 2-minute Cyber Health Check. You will know within minutes where you actually stand.
Client outcomes
Not case studies written by marketing. Real transitions, from clients we still talk to every week.
Law firm · Cloud transitionA two-person start-up grown into a 40-staff firm operating securely across three offices.
Logistics · UK and IrelandA small local warehouse operation rebuilt on modern, secure cloud infrastructure.
Retail · Cyber turnaroundEmail hijacks and website compromise replaced with a clear, monitored security baseline.
Health-tech · Microsoft 365A creaking collaboration setup replaced by a secure, integrated Microsoft 365 environment.
Stop juggling vendors. One per-person monthly price covers managed IT, cyber security, Microsoft 365 and consultancy, billed simply.
What you actually get
Same headcount. Same revenue targets. A different relationship with technology.
Click your town to see how we work with businesses in your area.
Looking for the bigger picture? See Staffordshire or West Midlands regional hubs.
Yes. We’re based in Lichfield and provide remote and on-site IT support to small businesses across Staffordshire, Birmingham, Sutton Coldfield, Tamworth, Burton-on-Trent, Walsall, Cannock, Stafford and the wider West Midlands. Most engineers are within an hour of you.
We’re built for businesses up to 100 staff. That’s the sweet spot where you’ve outgrown the freelance “IT guy” and need proper enterprise-grade controls, but you’re not large enough to justify a full in-house IT team. Some of our clients are smaller; some grow well past 100 with us.
We charge a single fixed monthly fee per person for ongoing support: unlimited helpdesk, security stack, monitoring, MFA, backups, awareness training and account management. One-off projects and strategy work are scoped and quoted separately so the recurring price stays predictable. The exact figure depends on headcount, current setup and your security requirements. Book a 30-minute IT review and we’ll scope a tight number for your business.
Yes. Most of our new clients arrive from another IT company. We run a structured 30-day onboarding that audits your current setup, fixes urgent issues, takes over Microsoft 365 and security tooling, and handles communications with your old provider. Done with zero downtime in almost every case.
Yes. Every Initial IT environment is built to align with Cyber Essentials and Cyber Essentials Plus controls, MFA, conditional access, endpoint protection, advanced email filtering, awareness training and monitored backups. We also support the certification process when you’re ready to display the badge for tenders or insurance.
We design for hybrid working as standard. Microsoft 365, Intune-managed devices, Conditional Access and Teams Phone mean your people can work securely from home, customer sites or the road with the same protections as the office, and the same phone number wherever they are.
Average helpdesk response is under 15 minutes during business hours. 92% of problems are resolved the same working day. You speak to a named UK-based engineer in our Lichfield office, not an offshore call centre.
30 focused minutes with Andy or one of our senior engineers. We’ll review your current setup, the gaps that would worry an insurer or auditor, and the highest-impact moves for your business in the next 90 days.
Prefer to talk now? Call 01543 524 594 or email hello@initialit.co.uk.
